Frequently asked questions
What should you know about duration and pickup/drop-off details?
The agreement should clearly state the rental period, agreed pickup and drop-off locations, and what happens if either changes on the day.
What should you know about mileage and usage limits?
Many agreements include a mileage allowance; going beyond it can incur extra charges. See the mileage and charges guide for how this typically works.
What should you know about liability and insurance?
The agreement should specify what's covered under insurance and where liability sits in the event of an incident — see the insurance coverage guide for more detail.
What should you know about reading before you sign?
Take the time to read the agreement fully and ask questions about anything unclear before signing, rather than after the rental has started.
Quick answer
Before any rental starts, you'll usually be asked to review and agree to the rental terms. Here's what those generally cover.
Duration and pickup/drop-off details
The agreement should clearly state the rental period, agreed pickup and drop-off locations, and what happens if either changes on the day.
Mileage and usage limits
Many agreements include a mileage allowance; going beyond it can incur extra charges. See the mileage and charges guide for how this typically works.
Liability and insurance
The agreement should specify what's covered under insurance and where liability sits in the event of an incident — see the insurance coverage guide for more detail.
Reading before you sign
Take the time to read the agreement fully and ask questions about anything unclear before signing, rather than after the rental has started.
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Get in touch with the booking team to check availability and current pricing.
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